www.emrys-online.com
Operations • Client Support • Technical Problem-Solving

Experienced leadership for operations, service, and day-to-day business support.

Emrys Horton is a Greater Vancouver professional with deep experience in operations, team leadership, customer service, event coordination, and hands-on technical support.

After more than 25 years in high-accountability environments, Emrys brings calm judgment, strong communication, practical systems knowledge, and a proven ability to keep people, processes, and service standards on track.

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About

Emrys has built a career around keeping busy operations running smoothly. His background spans team leadership, staffing, training, event coordination, budgeting, customer care, website updates, photography, and technical troubleshooting for small businesses. He combines a service mindset with practical operational discipline, making him a strong fit for organizations that need someone dependable, organized, and adaptable.  

What I’m Open To

 Emrys is currently open to opportunities in operations support, office coordination, customer experience, event coordination, administrative support, and entry-level technical support roles in the Greater Vancouver area.

25+years of operational experience
25+Years in management
95+Team members supported
$6.2M+Revenue environment managed

Experience

 A career built on leadership, service, coordination, and practical problem-solving across hospitality, events, and technical support.

Provence Marinaside • Vancouver, BC • 2002 to Present

Manager

  • Oversee day-to-day front-of-house operations within a high-volume, detail-sensitive business environment.
  • Help manage up to $6.2M in annual revenues and contributed to a 57% revenue increase over the first four years.
  • Maintain labour performance below budget and reduce inventory costs by 3 to 5%.
  • Lead, support, and train teams of up to 95 employees, supervisors, and managers.
  • Coordinate private functions including weddings, corporate events, holiday parties, and industry meetings.
  • Maintain business systems including reservation platforms, POS systems, and in-house computers.
  • Update website content, moderate blog content, and create photo assets of the venue, staff, and menu items.
  • Produce newsletters, flyers, brochures, and promotional materials.
Teahouse in Stanley Park • Vancouver, BC • 1997 to 2002

Manager on Duty

  • Supervised daily service operations and performance for teams of up to 60 front-of-house employees.
  • Trained most new front-of-house staff during that period.
  • Booked and managed private functions of up to 140 guests, including weddings, corporate events, wakes, and fundraising dinners.
  • Built hands-on experience in service delivery, coordination, and shift leadership before promotion into management.
Boston Pizza • North Vancouver, BC

Kitchen Manager

  • Managed a team of 8 to 10 across kitchen operations.
  • Introduced stronger cleanliness and professionalism standards.
  • Helped improve GEM performance from 84th to 3rd place within 12 months.
  • Reduced waste through improved ordering controls and implemented a strict cleaning schedule.
  • Supported staff training at other locations ahead of reopening after renovations.
Jammicron Technology

IT Support Professional

  • Provided technical support to small-business clients in person and by phone.
  • Resolved virus issues, email access problems, and network setup needs.
  • Assisted with image editing, mock-ups from design briefs, and project support for programmers.
  • Migrated client websites from one server to another.

Strengths

Leadership, organization, communication, digital upkeep, and technical support, all grounded in practical experience.

Operations & Leadership

  • Team leadership and staff development
  • Scheduling, labour, and workflow coordination
  • Inventory control and daily operations
  • Budget-minded decision-making

Customer Service & Event Support

  • Client care and relationship management
  • Event planning and execution support
  • Training and onboarding
  • Calm problem-solving in busy environments

Technical & Digital Support

  • Website updates and digital content
  • Reservation, POS, and in-house system support
  • Photography and promotional design
  • Technical troubleshooting for small businesses

Education

Certified Information Technology Support Specialist
Vancouver Community College, 2001 to 2002

Business Management
Capilano College, 1996 to 1997

Certificates

Serving It Right Certificate

FOODSAFE Level 1 Certificate

Contact

 Interested in connecting about a role or project? Please use the contact form below.

Contact Details

Based in Greater Vancouver, British Columbia.

Direct contact details are not listed publicly. Please use the contact form for professional inquiries, or connect on LinkedIn. 

LinkedIn: www.linkedin.com/in/emrysh

Résumé: Download PDF résumé

Contact Form

Messages sent through this form go directly to Emrys.